Empowerment is the process of enabling individuals to control their own destiny. Empowered employees make decisions and take actions in their job in...
Customer service improvements can only be made if you are genuinely interested in finding out how you can improve. And to find out how, you have to...
No one is perfect and mistakes will happen, but if handled appropriately, service failures can provide you with excellent opportunities to learn,...
The days when a worker remained with a single employer for life are long past, at least in the Western world
The cryptocurrency Bitcoin has been on a tear in recent weeks surging in value to nearly $20,000 USD. Despite Bitcoin’s sky-rocketing value, it...
The holidays can be a lot of fun, but can also make the workplace more chaotic than normal: employees take time off,
So how do you handle an employee that demands more than their fair share of your time?
There’s no shortage of recent articles on how big companies like Yahoo, IBM, and Bank of America are calling their remote workers back into the...
The holidays present a great opportunity to strengthen business relationships: it’s a time of year where it’s acceptable, and expected, to send...
One of the most neglected functions in business is human resources (HR). Sometimes it is viewed as a cost center and it gets sidelined in favor of...