Small Business, Big Ideas
(And a Few Laughs Along the Way)
Your go-to blog for tips, tricks, and the occasional dad joke about running, growing, and loving your small business. Seriously helpful. Seriously fun.
Employee Empowerment
Empowerment is the process of enabling individuals to control their own destiny. Empowered employees make decisions and take actions in their job in autonomous, independent, and self-directed ways.
Asking the Wrong Question
Customer service improvements can only be made if you are genuinely interested in finding out how you can improve. And to find out how, you have to ask the right questions.
Recovering from Service Failure
No one is perfect and mistakes will happen, but if handled appropriately, service failures can provide you with excellent opportunities to learn, grow, and establish better business practices to mitigate and deal with future failures.
Employee Retention in the Modern Business Environment
The days when a worker remained with a single employer for life are long past, at least in the Western world
Bitcoin - Is It Really The Best Investment For Your Business?
The cryptocurrency Bitcoin has been on a tear in recent weeks surging in value to nearly $20,000 USD. Despite Bitcoin’s sky-rocketing value, it provides little public benefit while driving up energy consumption and contributing significantly to global warming.
Celebrate Safely
The holidays can be a lot of fun, but can also make the workplace more chaotic than normal: employees take time off, productivity suffers, and holiday events need planning. Amidst all this, sometimes safety comes secondary.